Frequently Asked Questions

We’ve curated a list of Fincra’s most asked questions just for you.

Explore our knowledge base if you can’t find what you’re looking for,

Knowledge Base

Virtual Accounts

Virtual bank accounts are non-physical bank accounts that function in the same way as traditional bank accounts. It allows businesses to be assigned a standard IBAN in order to receive money/payments for services provided.

Fincra’s virtual bank account assigns account numbers in USD, GBP, EUR, and NGN to registered businesses.

These accounts are opened in your name, and you can use them to accept international payments for services without having to live in Europe or the United Kingdom.

Only Fincra-verified and compliant merchants can open USD, EUR, GBP, or NGN bank accounts.

After your business has been verified, you can request a virtual account through your merchant portal.

Your virtual account is an electronic money account. It’s different from a bank account because:

  • You can’t request for a loan with the account
  • You won’t earn any interest on your account

The best thing about having a virtual account is that you get access to a bank account number for a country without being a resident or citizen of the country.

Fincra supports USD, NGN, EUR and GBP virtual accounts

When you receive money in your virtual account, the amount is credited to your corresponding Fincra USD, EUR, GBP, or NGN wallet, which you can use to conduct transactions.
You can then see your combined funds in your available balance because the process has been simplified for you.

Your EUR, GBP and NGN accounts are used as a medium to collect payments.
All funds received will be added to your wallet which you can use to make payouts

There are no limits on how much you can receive and keep right now. However, sometimes we might require additional information and documentation from you depending on the amount you receive in your account.
You will be contacted via email with all the required information.

You can fund your EUR, GBP or NGN account from your merchant portal by following these steps:

  1. Log in to your portal
  2. Click the fund wallet button
  3. Select the currency you wish to fund and transfer payment

You can request for a virtual account in minutes if you do not have one.

You can be confident that your funds are safe and secure.

Fincra is licensed, and we follow all AML and CFT policies and frameworks.

To top-up your Fincra virtual bank account using the supported payment schemes, you’ll be charged:

  • 0.1% (10 Euro minimum) when using SEPA, SEPA Inst & SWIFT;
  • 0.1% (10 GBP minimum) when using FAST, BACS, SWIFT;
  • 0.1% (25 GBP minimum) when using CHAPS,
  • FREE for NGN.

 

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Pay-In

Pay-Ins’ are methods for collecting funds or the recovery of cash from a business or individual with which you have issued an invoice. Pay-Ins’ in this context are the opposite of payouts. As a registered merchant on Fincra, you can receive payments from your customers or partners, from all over the world, using any of our available Pay-In channels.
Fincra’s Pay-In feature allows you to specify the payment destination you prefer your payments to be settled in.

To use our Pay-In functionality you will need to:

  • Complete your KYB
  • Register as a merchant on Fincra
  • Request for a virtual bank account in any supported currency from your merchant portal
  • Start collecting payments using any available service
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Pay-Out

Payouts are funds transferred to beneficiaries using any of the available payment methods on Fincra, and beneficiaries receive the funds via any of the available payment destination options.

Supported currencies – GBP, EUR, USD, NGN, ZAR, GHS, KES

As a registered merchant, you need to pre-fund your wallet in GBP, EUR, USD, NGN, ZAR, GHS, KES, for cross-border remittances and seamless payouts through your merchant portal.

As a registered merchant on Fincra, you have access to wallets for our supported currencies, where you can make payouts & conversions (move money from one wallet to another) and view your balance.

Wallets have three balances:

  • Available balance – Amount available for new transactions
  • Locked Balance – Amount of transactions being processed.
  • Ledger Balance – Available balance plus amount for transactions being processed.

A Fincra wallet simply enables merchants to manage funds within our products.

You can fund your wallet using two methods:

  • Via Fincra account deposit: You can fund Fincra’s account to enable you to fund your wallet. To get the account details to make a deposit:
    • Log in to your merchant portal
    • Click on the fund your wallet button.
    • Choose the currency you want to fund your wallet in, a modal will pop up showing the account details, initiate the deposit and upload the proof of payment.
  • Ledger Balance – Available balance plus amount for transactions being processed.

You can fund your wallet in these currencies: GBP, EUR, USD & NGN without any hidden fees.

There are two types of payout options:

  • Single Currency Payout: Beneficiaries receive payment in the same currency initiated by the sender.
  • Cross Currency Payout: Beneficiaries receive payment in a different currency initiated by the sender.

There are two categories of payouts available:

  • B2B – Business to business payouts in all supported currencies.
  • B2C – Business to customer payouts in all supported currencies.

Making bulk payment is currently not available. 

Fincra uses the T+0 settlement for local transactions and T+1 for international transactions. Local transactions are settled instantly while cross-border transactions may take longer but do not exceed 2 days.
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Fincra APIs

Fincra APIs are a way for 3rd Party Applications to make use of Fincra services.

Developers integrate APIs into an application to make use of any service that’s available via the API.

The following capabilities are available using Fincra’s APIs:

  • Virtual accounts API: this gives access to creating named virtual accounts that can be used to receive payments.
  • Payouts API: this enables you to make single and cross-currency payouts to bank accounts or mobile money wallets.
  • Payin API: this enables you to receive payments from your customers when integrated.
  • Quote generation API: this enables you to gain access to exchange rates for multiple currency pairs.
  • Wallet management API: this enables you to access, view and manage wallets details for all supported currencies.

Fincra’s API empowers companies and developers to build products with seamless access to inclusive financial data and secure payments.

Customers can connect their bank accounts directly to financial applications with their internet or mobile banking credentials, making onboarding faster and safer. It is built by developers for developers, and is designed for seamless integration.

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